Terms of Service
These terms are the agreement between you and the Buckvale team ("we") for playing Buckvale at https://buckvale.com. By playing you accept them. They don't take away any rights you have under the consumer law of the country where you live.
Who can play
Buckvale is free to play for everyone. To create an account you must be at least 13 years old, or the minimum age for online services in your country if it is higher (up to 16 in some EU countries), or have the permission of a parent or guardian.
Purchases are only available to players aged 18 or over. We ask for your birth year before your first purchase.
Your account and guest play
You can play as a guest without giving us any personal details. Guest progress lives on the device; save it to a free account (email and password) in Settings to keep it safe and play on other devices.
Keep your password private. One person per account. You are responsible for what happens on your account.
Fair play
Don't cheat, exploit bugs, automate play, attack or overload the service, or use offensive grove names. Grove names can be seen by other players through grove links.
If an account breaks these rules we may reset progress, remove content or suspend the account. We tell you why, and you can contest the decision through our contact below.
Starlight Dust and digital items
Starlight Dust and all in-game items are a limited, personal licence to use content inside Buckvale. They have no cash value, can't be exchanged for money or transferred to other players, and are not your property.
Everything that affects progress can also be earned for free by playing. Paid items never contain random rewards: you always see exactly what you get before you pay.
Prices and payment
Prices are shown in your local currency before you pay and include VAT or sales tax where it applies. Payments are processed by Stripe; we never see or store your card number.
You can set a monthly spending limit in Settings → Purchases.
Right of withdrawal and refunds
Digital items are delivered as soon as payment succeeds. If you live in the EU, the UK or another country with a cooling-off period for online purchases, you ask us at checkout to deliver straight away and agree that you lose your 14-day right of withdrawal once the items are delivered.
On top of that, unused Starlight Dust bought in the last 14 days can be refunded with one tap in Settings → Purchases. Contact us about any other problem with a purchase: if something you paid for doesn't work as described, you are entitled to a fix, a replacement or your money back.
Clockwork Club membership
The Clockwork Club is a monthly subscription that renews automatically at the price shown until you cancel. We remind you 3 days before each renewal.
Cancel any time in Settings → Purchases. Your perks continue until the end of the month you paid for, and you won't be charged again.
Changes and availability
We keep improving Buckvale, so content, features and balance may change. We will tell you in the game before changes to these terms that affect you take effect.
We work hard to keep the game online but can't promise it will never be interrupted. If we ever close Buckvale for good, we will announce it at least 60 days ahead and stop selling Starlight Dust straight away.
Our responsibility
We are responsible for damage we cause intentionally or through gross negligence, for death or personal injury, and wherever the law doesn't allow us to limit our liability. Otherwise, for a free game, our liability is limited to the amount you paid us in the 12 months before the problem.
Ending
You can stop playing and delete your account at any time in Settings → Account.
Law and disputes
These terms are governed by the law of the country where we are established, but if you are a consumer you keep the protection of the mandatory law of the country where you live and can bring a claim there.
Please talk to us first: the Help & feedback form in the game’s Settings. We usually answer within a few days.
Last updated 15 November 2026